Frequently Asked Questions

FAQs

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Are you a factory or a trading company?
Since our inception in 2002, we've been at the forefront of manufacturing excellence. With over two decades of hands-on production expertise, we've honed our craft to perfection.
Where is your company?
Situated in Maanshan, Anhui Province, our firm's location offers convenient access, being just a 30-minute drive from Nanjing Lukou Airport. For visitors planning to see us, we're happy to organize dedicated transportation to collect you directly from the airport.
How long does it take to deliver the machine?
Our standard delivery timeframe is 30 days for most products. Custom-made, non-standard machines may require additional time. Nevertheless, we guarantee that even these specialized items will reach you within a maximum of 50 days.
What kind of payment do you accept?
Our standard payment methods include T/T and L/C, typically structured as a 30% initial deposit followed by 70% prior to shipment. For our valued clientele, we're pleased to offer more flexible payment arrangements.
What is the warranty period of your machine?
We extend a one-year warranty for our standard equipment, whereas our specialized, non-standard machinery may come with a 2-3 year guarantee. We recommend consulting our sales representatives beforehand to verify the specific warranty duration. Throughout the covered period, replacement components are provided at no additional cost.
Do you accept OEM customization?
We welcome OEM customization requests, offering tailored solutions for appearance, color, and configuration adjustments. Keep in mind that bespoke products may incur a modest price increase. For comprehensive information, we invite you to reach out to our dedicated business team.
What is the minimum order quantity of your machines?
Our offerings start with a single unit, and we provide OEM customization to tailor the product to your exact specifications.
How do you ensure the quality of your machines?
Our arsenal includes an array of industrial-grade machinery, featuring tempering furnaces and shot blasting units, which are instrumental in fortifying the frame's durability and structural integrity. To achieve pinpoint precision, we leverage advanced five-axis machining centers alongside floor boring and milling apparatus. Furthermore, our standardized protocols govern machine processing, assembly, and quality assessment, enabling comprehensive quality control throughout the entire production cycle.
What kind of packing do you use for your machines?
Given the substantial dimensions of our machinery, we customarily place them directly into shipping containers, utilizing steel cables for secure fastening to prevent any potential damage during maritime transport. We exercise exceptional caution to safeguard the equipment from colliding with the container's interior as the vessel navigates the seas. Additionally, we maintain a strict policy of exclusivity, ensuring that your ordered machine is the sole occupant of its designated container.
How does your company provide after-sales service?
Our mechanical engineering team provides remote support to address minor issues you might encounter while operating our machines. We offer personalized guidance, including the option of text-based instructions or video tutorials to assist in problem-solving. During the warranty period, replacement parts are provided at no cost. For quicker resolution, you may opt to source parts locally. In cases where remote assistance proves inadequate for more complex issues, we'll coordinate on-site service by our engineers. For regions with established agents, we'll directly engage them to deliver service.
Does your company provide training?
We invite you to send your team members to our facilities for an immersive learning experience, where we offer personalized, one-on-one instruction. Alternatively, if an on-site visit proves challenging, we have flexible remote training solutions available to accommodate your needs.
How do you charge the ocean freight?
Freight forwarders typically establish ocean freight rates. You're welcome to utilize our designated freight forwarder for shipping arrangements or opt for your preferred logistics partner.
Will your company provide relevant paper materials?
In addition to equipment delivery, we furnish an array of supplementary materials. These include comprehensive manuals, detailed operating guidelines, essential safety precautions, intricate circuit schematics, sophisticated hydraulic diagrams, and other pertinent documentation.
How to ensure that the machine I ordered is suitable for me?
Prior to finalizing any purchase, our dedicated sales representatives conduct thorough consultations with you to fully grasp your unique requirements. Based on this comprehensive understanding, we propose a machine setup precisely aligned with your needs, guaranteeing that you invest in equipment ideally suited for your business operations. Our focus is on providing the most appropriate solution rather than pushing high-priced machines for increased sales, as we recognize that costlier options may not always be the best fit for your specific situation.

Our Customers

The following big brands are using our machines.
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